Happening to me also when I watch Hulu. Same as others have mentioned, where the commercial ends abruptly and when the show resumes, it is zoomed it. Strangely, as someone else noted, the the station logo (Bravo, NBC, etc) is unchanged and properly sized on the bottom right corner.
I'm using a Roku 3800X Stick. I'll probably have to change to my Amazon stick until this is fixed, because it is unwatchable!
Me too! It is only on Hulu programs with ads. The rest of the episode is literally watching the tops of people's heads or the scenery while you know that there are people etc. somewhere in the picture that you can't see. Very frustrated at this point. I have reset Roku multiple times, reset router, reset my LG TV to factory settings. It has to be a communication error with the ads. My HULU runs fine with other devices so it is a Roku issue.
If anyone has a fix, including Roku support staff, let us know! It is starting to become unwatchable.
same here. Hulu only. Station logo remains in place. Tv show zoomed. Happened after an ad TRIED to play. Brief black screen then show resumed zoomed in. Also, resolution changes from hd to standard def. Back out to Home then resume show will fix until next time.
I have the same problem, and it just started this month (June 2020). It has only happened with Hulu so far. We have tried everything, but nothing works for longer than a few minutes. The issue is clearly with Roku.