Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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yesngo
Level 8

Re: Ads Causing Multiple Channels to Zoom In

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Happening to me also when I watch Hulu.  Same as others have mentioned, where the commercial ends abruptly and when the show resumes, it is zoomed it.  Strangely, as someone else noted, the the station logo (Bravo, NBC, etc) is unchanged and properly sized on the bottom right corner.

I'm using a Roku 3800X Stick.  I'll probably have to change to my Amazon stick until this is fixed, because it is unwatchable!

Tvman442
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Same problem! And it's getting very annoying!

Sony KDL-40W650D

3800X stick

 

Going thru HDMI switch, hmmm, maybe that's the problem?

Nope, not the switch!

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jmbcounseling
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Me too! It is only on Hulu programs with ads. The rest of the episode is literally watching the tops of people's heads or the scenery while you know that there are people etc. somewhere in the picture that you can't see. Very frustrated at this point. I have reset Roku multiple times, reset router, reset my LG TV to factory settings. It has to be a communication error with the ads. My HULU runs fine with other devices so it is a Roku issue.

If anyone has a fix, including Roku support staff, let us know! It is starting to become unwatchable.

Klink-616
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Same exact thing happens to me as well.  So far I've only noticed it on Hulu.

AdamES
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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same here. Hulu only. Station logo remains in place. Tv show zoomed. Happened after an ad TRIED to play. Brief black screen then show resumed zoomed in. Also, resolution changes from hd to standard def. Back out to Home then resume show will fix until next time.

Yeahibdunn
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Same issue here. Experiencing it on two separate TVs and Roku devices with Hulu. Please fix!

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tuamiga1973
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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I have the same problem, and it just started this month (June 2020). It has only happened with Hulu so far. We have tried everything, but nothing works for longer than a few minutes. The issue is clearly with Roku.

Edit: We have a Roku Express. 

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SuieQ
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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I'm having the same problem, but only on my Roku! When I play Hulu on my computer, I don't have any of these annoying issues!             HELP PLEASE!!!!!!!!

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Krayj
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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I have just recently started having this problem too, with the Food Network Go app. Youtube TV app is working fine. Food network go app on my android tablet is fine.

 

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JH21_TV
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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I am having the same exact issue.  Very frustrating!  Only happening with Hulu.  

Model: 3800RW Streaming Stick

 

After reading about everyone having this issue, I'm a little curious why a Roku agent hasn't replied.  Curious ...

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