After the June 11th 2020 update, my Roku has caused multiple channels (Hulu, YouTubetv) to have the same issue:
Before and during ad breaks everything is normal until it almost gets to the end and cuts out early. After this, my show comes back zoomed in. If I back out and come back in to the channel the problem happens again.
No, my TV doesn't have an aspect ratio setting that would cause this turned on.
Yes, I unplugged the Roku and left it off before 10 seconds before restarting it.
Is this a glitch with the recent update? I am out of problem solving solutions. And it is multiple channels so I don't think reinstalling the channels makes sense. This seems like a Roku thing.
Thanks for the posts and patience regarding the issue you are experiencing.
Please be aware that we have passed along your concerns to the appropriate team and expect this issue to be resolved in a future update.
Thanks for the posts regarding the issue you are experiencing.
Please be aware that we are still investigating the root cause for why this happened.
We would first recommend trying removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If you are still experiencing an issue, please see this thread for more information: https://community.roku.com/t5/Channel-Issues-Questions/Are-your-channels-appearing-zoomed-during-pla...
To avoid further confusion on this thread, we will be closing this thread out.
Same issue here: ads cut off the end of a scene, ads end early, and the whole thing is zoomed in (but not the TV station overlay - i.e. the NBC peacock - or the subtitles). It's driving us nutty.
This is very likely an HDMI handshake issue during resolution scaling or resolution change between the Roku with your TV's HDMI firmware implementation. Please post your exact TV make and full model numbers and contact Roku support.
Note I am NOT a Roku employee nor have I ever been one though I have contributed to the development of various electronic devices including streaming devices over the decades of my hardware and software engineering career.
I have this exact problem! It's become so frustrating having to reset the Roku, I'm considering just tossing the ones I have and going to a Fire Stick.
I like the live TV, but the commercials are the problem. What device would you choose if you were going to dump Roku?
Same problem. When ad is 12-10 seconds to completion the screen goes black and then at about 2 seconds left it comes back on, but is now zoomed in and off center for the remainder of the show I'm watching. I have occasionally been able to back out of the show and then resume, but that takes me to an earlier part the show. If I then fast forward to where I should have been after the ad that caused the problem it'll sometimes be normal.
This is a Roku problem only, as my FireStick works just fine.
I tried calling support, but they are not taking calls due to the virus. I hope they check these message boards. Otherwise, this may never get fixed!