Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JamesStewart57
Level 7

ATT TV Sound Dropping When Using App

Hi,

I have a 4662RW-Ultra LT and just switched to ATT TV.  When using the app I constantly lose sound every 15-20 seconds.

Anyone else having a similar issue?  I have rebooted, updated, unplugged (power, HDMI) but still have the issue.  My system is hardwired to internet so it’s not a bandwidth issue.

james

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9 REPLIES 9\
RokuDanny-R
Roku Employee
Roku Employee

Re: ATT TV Sound Dropping When Using App

@JamesStewart57

Thanks for the post.

Is this the only channel that you are experiencing this issue with? Have you already tried switching out the HDMI cable used to connect the Roku device?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jsabney
Level 7

Re: ATT TV Sound Dropping When Using App

I'm having the same issue. It's only the Att TV app. I've Uninstalled and reinstalled, rebooted device ect.. 

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JamesStewart57
Level 7

Re: ATT TV Sound Dropping When Using App

Correct.  Netflix, Amazon, Hulu, etc all work with zero issues…..

Yes, all cables etc have been changed etc.

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RokuKariza-D
Roku Employee
Roku Employee

Re: ATT TV Sound Dropping When Using App

@JamesStewart57 @Jsabney

Appreciate the update.

Channels on Roku are maintained by the channel developer themselves. Since the issue only happens within AT&T TV, contact the channel provider's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach AT&T Support here: https://www.att.com/support/contact-us/directv/

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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tragicFail
Level 7

Re: ATT TV Sound Dropping When Using App

The ATT TV/DirectV Stream audio issue started right after Roku 10.x software update. But as noted by others every other app on Roku does not have this issue…Prime Video, Espn, HBO Max…From working with ATT support I can tell you this is not a priority, and if watching Live TV is important, you’ll want to change providers.

tonyota
Level 7

Re: ATT TV Sound Dropping When Using App

ATT/DirectTV Stream sound problem is happening with me too.  On ALL my Roku devices.  It is only the ATT/DTV app having the issues.  Sound will cut out every 15 seconds or so.  Now the volume is in constant flux (way down then way up then normal...like a wave up and down and it doesn't stop).

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Jbshaps
Level 7

Re: ATT TV Sound Dropping When Using App

So I had to go into my television settings and change the digital audio out from bitstream to PCM. It’s still detectable, but much less so than before. I have a Visio smart 4K TV. 

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whomeqqqq
Level 9

Re: ATT TV Sound Dropping When Using App

sometimes low volume and sometimes distortion

just move to next channel and immediately come back when the blue bar shows on the bottom

always fixes what seems to be a software bug when i do that

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Rob29
Level 7

Re: ATT TV Sound Dropping When Using App


@whomeqqqq wrote:

sometimes low volume and sometimes distortion

just move to next channel and immediately come back when the blue bar shows on the bottom

always fixes what seems to be a software bug when i do that



Same here I also experience show rewinding 15-20 minutes

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