Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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yanivf
Level 7

AAC LC with single channel not emitting audio on Roku Ultimate

 

Hi Community,

When the stream's audio is encoded with AAC LC single channel (mono) no audio is emitted through Roku ultimate either through the HDMI or the Optical plugs.

The workaround I found was to change the audio setting to PCM (stereo), which than works fine. It's a bit annoying because I need to toggle this setting in order to play surround for other streams.

I tried to go through support but that wasn't useful at all. They mentioned they will reach out to the development team but from the responses I got, I would like to assume they didn't. 

 

Did any of you encounter something similar or have a better solution?

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2 REPLIES 2\
4rfk3f
Level 7

Re: AAC LC with single channel not emitting audio on Roku Ultimate

Same situation. My work around is to watch those streams through as different device, such as the smart TV. Roku, please address this

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bootermohn
Level 7

Re: AAC LC with single channel not emitting audio on Roku Ultimate

Same issue /workaround and not acceptable - Roku please fix quickly...ruins Criterion Channel

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