Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
OtisAnderson
Level 7

A black or blank screen appears, there is sound, but no video

Jump to solution

My Device: 2710x SN:1XC39H045671

When I try to watch a Netflix movie or TV series, I hear sound but cannot see the video (
I unplugged my Roku player and restarted it, but the problem persisted.

Labels (3)
0 Kudos
2 Solutions

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: A black or blank screen appears, there is sound, but no video

Jump to solution

@OtisAnderson

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

In addition, have you tried switching out the HDMI cable or using another HDMI port on your TV?

Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

OtisAnderson
Level 7

Re: A black or blank screen appears, there is sound, but no video

Jump to solution

I switched out HDMI and re-added the channel. After that, the problem was solved. Thanks

View solution in original post

0 Kudos
2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: A black or blank screen appears, there is sound, but no video

Jump to solution

@OtisAnderson

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

In addition, have you tried switching out the HDMI cable or using another HDMI port on your TV?

Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

OtisAnderson
Level 7

Re: A black or blank screen appears, there is sound, but no video

Jump to solution

I switched out HDMI and re-added the channel. After that, the problem was solved. Thanks

View solution in original post

0 Kudos