65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H
I can not get my 65R625 TCL tv to pass through Dolby Atmos to my Denon avr-x2700H via earc for the Vudu App. Netflix, Disney plus, Amazon, HBO Max all will pass through atmos just fine through earc to the Denon and sound great. Just not Vudu. I have reached out to Vudu and they said it was a tv issue, I reached out to TCL and they said it is an app issue. So now I am reaching out to you to see you can figure this out. Now when I turn CEC off and just use the tv speakers then the Vudu app will pass the atmos track through the tv speakers no problem. I even bought a $90 HDMI cable to make sure that was not the issue and that still did not fix anything.
I truly believe it is an issue with the Roku software or firmware that drives the CEC pass through. I think the Vudu app may have a bad code or something that the CEC earc just can not recognize.
Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H & AVR-x3500H
I already contacted vudu and they said to contact roku. Like i mentioned in my first post, i contact tcl and they said to contact vudu which they said to contact roku. Please refer to my first post for all the steps and trouble shooting i did. I am still thinking it is a firware issue and the vudu working correctly with roku via the tcl tv.