Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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jimbsparks
Binge Watcher

Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H & AVR-x3500H

@Dennyboi8 @What worked for me was to get the latest 4k Roku stick and connect it directly to the a/v unit. Then it will play the atmos track from Vudu. This is the only solution that works.

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jimbsparks
Binge Watcher

Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H

@JasonShud , hate to say it but the solution I found to work was to get the latest 4k Roku stick and plug directly into av unit. It will then play atmos sound for you. 

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jimbsparks
Binge Watcher

Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H & AVR-x3500H

@daviddalr , what worked for me was to get the latest 4k+ Roku stick and plug directly into the avr then you will get the atmos to work. This is the only solution I could come up with which just proves that there is an issue with the app on the tcl and it’s ability to pass the atmos track after that update.

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JasonShud
Channel Surfer

Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H & AVR-x3500H

Thanks, Jim, I am using my 4K Blu-ray player Vudu app, it is working finally, I hope they fix this soon!! 

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hoth
Newbie

Re: 65R625, no Atmos from Vudu app when connected to a Denon AVR-x2700H

I found a solution to the UHD streaming on Vudu and 4k content on Amazon prime. I was also not able to get my receiver to output a Dolby Atmos stream. My system consist of a NVIDIA shield, Pioneer VSX-LX505 in 7.1.4 configuration and a Epson Home Cinema 4k 4040. I bought a EZCOO splitter and down scaler from Amazon. I got it connected and split one output to the receiver and the other output scaled down to 1080 to my Epson projector. that particular setup worked, I finally got my receiver to display it was processing Dolby Atmos. The only problem was my output to my projector did look as good as before, so of course I was very disappointed. I didnt wanted to sacrifice my pho 4k image just to get dolby atmos audio encoding. But then I had an idea to try something. Instead of connecting the second output of the ezcoo spillter to my projector, I connect my projector back to the output of my receiver. And whattttt do you know, I still had dolby atmos and my projector said if was displaying HDr10 when I was playing UHD content. It looked great and the little splitter only cost $30 on Amazon.

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