Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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starwarsfan
Level 7

5.1 Surround works on Apple TV app, but not Netflix or Prime

Hi, my Roku streaming stick plus is plugged in to my TV, I then have an HDMI ARC connection to my Amp which is Dolby Digital + capable.  I can hear movies in 5.1 when viewing via the Apple TV app, but Disney Plus, Netflix and Prime Video only come out 2 channel PCM. Any ideas?  Thanks in advance

2 Replies
Madfurby
Level 7

Re: 5.1 Surround works on Apple TV app, but not Netflix or Prime

I have the same issue but with Roku premiere 

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Madfurby
Level 7

Re: 5.1 Surround works on Apple TV app, but not Netflix or Prime

The only other app besides Apple TV that allows Dolby Digital 5.1 is HBO/MAX.

I am only getting PCM with VUDU, Disney +, Movies Anywhere, Amazon Video, Fandango..

This is odd! I even uninstalled a couple and reinstalled and the same.

 

Frustration 

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