Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

4630X No Surround on Netflix but Surround on Roku Channel

Not getting 5.1 sound on content that shows it and is selected in Audio and Subtitles while the show is playing from Netflix, Amazon Prime, Disney +, probably others. Volume Mode is Off. Software ver.: 9.3.0. Ethernet and HDMI connections. Swapped HDMI cable with a known working Blu-ray player. Display Type settings are Auto, Detected: 4K HDR at 60Hz, HDCP 2.2. Audio mode is Auto.

The Roku Channel does play surround so the Roku Premiere + is working in my system.

 I have restarted the Roku player. I have removed and re-installed the Netflix channel.

What the heck is wrong? Who’s issue is this?

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