I have a 3600X running software ver 9.2.0 build 4701-24 and the Media Player will not recognize any FLAC files that it used to have no problem seeing/playing. Now all I see in every folder is "No compatible audio found in ...". I've ruled out searching wrong folders / incompatible media / media type issues.
The puzzling thing is I can take my 3500X stick running software ver 9.1.0 build 4111-09 and the Media Player on that will find and play all the FLACs just fine.
The issue follows the 3600X to whichever display I plug it into. Same SMB share, same folders, same wifi/LAN, etc keeping everything the same -- the 3600X never finds and plays FLACs, and the 3500X has no problems anywhere. I can find and play MP3 audio on the 3600X as well as MKV/MP4 video all coming from the same SMB share and network fwiw.
Never had to troubleshoot a Roku so apologies if I've missed something obvious. Did a factory reset and there was no change.
Anyone else seeing this?
Yes, my FLACs stopped working within the past few weeks using the Roku Media app. I am also interested in following this post for resolution answers. I have a Roku stick 3600X, software version 9.2.0:4701.
Sadly my 3500X has now updated to 9.2.0 build 4701-09 and no longer finds the FLACs that it could find and play when I wrote the original post.
Roku folks -- please stop me from buying Nvidia Shields and junking my Rokus by fixing this.
@hooliganTM @HyattsWatcher Thanks for the notes here. I've passed these reports along to the team to take a closer look. If they need any further information, we'll reach out directly. In the meantime, I might recommend trying to use Plex or Emby to see if the same issue occurs.
Please keep us posted. I'll provide any further updates that I hear.
Thank you @RokuTannerD for giving this a closer look. I don't have (or desire to run) a separate media server like Plex or Emby for audio playback. I have always liked that my Rokus only needed a DLNA server.
@RokuTannerDThanks for passing this on. Plex does work with the files, but Iike @hooliganTM I like the native player better. It is important to note to the team that is it doesn't look like an error; in the help information it doesn't list FLACs as one of the accepted media types, whereas they played previously. I don't know what the help information said before.
I am having a similar issue. All of a sudden, my Roku Media Player will not recognize any media files from my WDTV Live Hub and attached drives. It was doing so before. I'm not sure about a change. I did get a new wifi router from Xfinity, but not sure if that timing coincides. The Roku will see the WDTV Live Hub, but won't see any "compatible files" on it.
I noticed that https://support.roku.com/article/208754908-how-do-i-use-roku-media-player-to-play-my-videos-music-an... says FLAC is still supported. But my 3500X and 3600X still don't find the files.
Thanks for the notes here. The team has investigated this issue since it was reported, and the issue will be addressed in a future release. In the meantime, we'd recommend trying to use the Plex channel to play these files types to see if you have more success. I will be sure to provide any further updates as I hear them.