Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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nomad07
Level 10

2020 Ultra quits to home during playback on all apps

My new 2020 Ultra has been quitting to home page during playback, not pause, on every app. 

Unit is updated to last firmware. Unit has been reset. 

Problem occurs in all apps and appears to be increasing in frequency. 

This can happen 2-3 times in an hour or can go a couple hours but always happens. 

I have a half dozen Rokus in the house and have owned every version of the Ultra since launch and this is new. 

The unit gets used upwards of 12+ hours daily. 

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