Playback Issues - Audio/Video & Power

[Debbywink]

My Roku express isn’t working anymore.  I tried all the tricks listed and nothing.  Is this a common problem with the cheaper device?  I see lots of post similar to mine where they got low power and the device got hot at times.  Last thing I saw was low power and then it died and I can’t get anything back up on the TV the device has a white or gray light.

Please help

[makaiguy]

How are you powering the device, i.e. via a USB connection to the TV, or the power adaptor plugged into the house circuit? The power available from many TVs is inadequate, or marginal at best, for running a Roku.

[Debbywink]

It is plugged into a surge protector for power strip connectwd  to my wall plug

[makaiguy]

---

@Debbywink wrote:

It is plugged into a surge protector for power strip connectwd  to my wall plug

---

Well, I guess inadequate power from the tv isn't it, then.  Sorry.

[RokuDanny-R]

@Debbywink 

Thanks for the note.

Please be aware that I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny

[Debbywink]

THanks a million! 

[Ahmer1213]

My Roku will refuse to connect to the remote or the Wi-Fi...

[PoliSci624A]

There is no white light on the Roku and the error messages say "no signal, check your cable connections." Do these have a two-year life span? I have tried all other steps recommended on the Roku website.