Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Debbywink
Level 7

2 year old Roku is dead why?

My Roku express isn’t working anymore.  I tried all the tricks listed and nothing.  Is this a common problem with the cheaper device?  I see lots of post similar to mine where they got low power and the device got hot at times.  Last thing I saw was low power and then it died and I can’t get anything back up on the TV the device has a white or gray light.

Please help

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7 Replies
makaiguy
Level 21

Re: 2 year old Roku is dead why?

How are you powering the device, i.e. via a USB connection to the TV, or the power adaptor plugged into the house circuit? The power available from many TVs is inadequate, or marginal at best, for running a Roku.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Debbywink
Level 7

Re: 2 year old Roku is dead why?

It is plugged into a surge protector for power strip connectwd  to my wall plug

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makaiguy
Level 21

Re: 2 year old Roku is dead why?


@Debbywink wrote:

It is plugged into a surge protector for power strip connectwd  to my wall plug


Well, I guess inadequate power from the tv isn't it, then.  Sorry.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuDanny-R
Roku Employee
Roku Employee

Re: 2 year old Roku is dead why?

@Debbywink 

Thanks for the note.

Please be aware that I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Debbywink
Level 7

Re: 2 year old Roku is dead why?

THanks a million! 

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Ahmer1213
Level 7

Re: 2 year old Roku is dead why?

My Roku will refuse to connect to the remote or the Wi-Fi...

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PoliSci624A
Level 7

My 2 year old Roku is dead also

There is no white light on the Roku and the error messages say "no signal, check your cable connections." Do these have a two-year life span? I have tried all other steps recommended on the Roku website. 

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