Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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TammySmith6-20
Level 7

2 rook box's having issues

I have 7 rook express devices one on each TV in my home. 2 of them just stopped having sound. The tv itself well both tv's volume works except when using Roku. I swapped Roku box's onto different TV and the TV with that specific box volume will stop working so its without a doubt the rook not the Televisions. 

 when commercials come on, and it returns to the show after commercial, the screen stays frozen on the last picture of the commercial that was on. If i don't hit the FF button and forward to by 2 seconds it will eventually just shut the tv down.

 Does Roku offer replacements for these box's. Clearly i have 7 so this could get expensive replacing them every year or so.

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