Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Will-D
Level 7

1080p not working

Model 3920RW - Roku Premiere
Software version 9.0.0 build 4142-91
TV - Samsung 6200

TV info says I’m only getting 1280 x 720 / 60p
Roku says I hav Full high Definition (1080p)
1080p content protection (HDCP 1.4)
Roku will only display 720p 

Apple TV model A1625 
HDMI Firmware 17.28
will do 1920 x 1080 / 60p on same TV
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4 Replies
DBDukes
Level 9

Re: 1080p not working

"Will-D" wrote:
Model 3920RW - Roku Premiere
Software version 9.0.0 build 4142-91
TV - Samsung 6200

TV info says I’m only getting 1280 x 720 / 60p
Roku says I hav Full high Definition (1080p)
1080p content protection (HDCP 1.4)
Roku will only display 720p 

Apple TV model A1625 
HDMI Firmware 17.28
will do 1920 x 1080 / 60p on same TV

Shut down both Roku and Apple TV. Unplug the HDMI cables from each, leaving the other ends connected to the TV. Plug the Roku HDMI into the Apple TV, and the Apple TV HDMI into the Roku. Do the symptoms remain?
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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Tajson
Level 7

Re: 1080p not working

"Will-D" wrote:
1080p content protection (HDCP 1.4)

Change (or switch) HDMI cable so you get HDCP 2.2 on the Roku box and you will get the higher framerate option (60 fps) with higher resolutions (>=1080) instead of being stuck with 720p at 60 fps. The current cable can probably only do 1080p at 30 fps'ish.
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Will-D
Level 7

Re: 1080p not working

It was a cable thing but not what you think. It did not like the TNP 5 port HDMI switch which meets all the standards. Plugged Roku directly into the tvs’ HDMI port and bingo.
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Tajson
Level 7

Re: 1080p not working

"Will-D" wrote:
It was a cable thing but not what you think. It did not like the TNP 5 port HDMI switch which meets all the standards. Plugged Roku directly into the tvs’ HDMI port and bingo.

It is a digital communication link so the weak link will drag it down. Roku will try to communicate with (detect) the nearest node (HDMI switch) and give up to serve the base resolution.

Is/was the Apple TV connected through the HDMI switch too?
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