Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JillB1
Level 7

1/2 Screen Upside Down- distorted

I turned on my TV and it’s like there is an upside down image of the screen laid over the regular image. I did a factory system reboot but it did not correct this issue. Please help! 

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makaiguy
Community Streaming Expert

Re: 1/2 Screen Upside Down- distorted

Need more information.


Is this a separate Roku device, or a tv with Roku built in?
What is the Roku model and model number?
Does this happen on all inputs?


Without more to go on, this sounds like a television equipment problem to me. For that you need to go to the television manufacturer. Even for Roku TVs, Roku just supplies the operating system, the hardware is the manufacturer's responsibility.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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