Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
So I got on my roku just now and I was going to log into amazon prime tv until it says im not connected to the wifi last time I was on it it was connected, But now its blinking and won't even pop up my wifi, the wifi it says I can connect to is one called ray nobody I know has that wif name. I tried unplugging the roku and plugging it back in, I tried changing cords, I relocated my roku, I reset the roku, and I reset my wifi, please help.
Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku once or twice a month.
Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
Find and connect to your network via Settings> Network > Set up connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
Mine is doing the same thing, I’ve reset my router, tv, Roku - even switched tv’s and still can’t get it to connect. I’ve also noticed that I’ve lost my first icon ( the one I use the most) at this point, it looks like the Roku needs a system reset and new firmware installed.