Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
homebody1966
Level 8

won't connect to wireless network

Jump to solution

hello

i recently got a Fios G3100 router

my two Roku Ultras won't connect to my WiFi (one is upstairs; the other is downstairs)

can anyone help??

1 Solution

Accepted Solutions
OwnerofDevices
Level 11

Re: won't connect to wireless network

Jump to solution

If you have a Verizon FIOS g3100 router, you need to disable SON or self organizing network. You can disable SON from the My FIOS phone app or you can login to your Verizon account on the web and disable SON there also. I had to make the same change on my G3100 in order to fix this problem with my Roku TVs.  

View solution in original post

0 Kudos
2 REPLIES 2\
Mootman
Level 7

Re: won't connect to wireless network

Jump to solution

I am having the exact same problem. Did you come up with a solution?

0 Kudos
OwnerofDevices
Level 11

Re: won't connect to wireless network

Jump to solution

If you have a Verizon FIOS g3100 router, you need to disable SON or self organizing network. You can disable SON from the My FIOS phone app or you can login to your Verizon account on the web and disable SON there also. I had to make the same change on my G3100 in order to fix this problem with my Roku TVs.  

View solution in original post

0 Kudos