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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jdimitri
Level 7
‎09-06-2020 08:58 AM

wireless connection issue

Make this short and sweet. I have a rokue premier that will not reconnect to my wifi.

Steps I have taken:  reset modem,  reset roku network, changed channel on modem, did a factory reset on roku.  Rokue will connect to wifi, but not the internet, connect strength shows excellent. Is there a setting or something I cam change

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makaiguy
Community Streaming Expert
‎09-06-2020 09:07 PM

Re: wireless connection issue

See if this helps.  Try this, in this order:

  • Restart your router.
  • Restart your Roku via Settings > System > System restart.
  • Reconnect via Settings > Network > Set up connection.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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