Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

will not reconnect, will not find 5g network only 2g.

I have 3900X roku express. For some reason it will no longer connect to my WiFi. I cannot add my 5g network it only recognizes the 2g. Doesn't get full signal either, and is only 12 feet away from router. Software  9.4.0build 4200-51.  Help!!  Also I think it is bs that there is no agent support for this model.  I ha e reset my router and my roku at least 8 times just today... And several others previously.

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Level 21

Re: will not reconnect, will not find 5g network only 2g.

All Express models only support 2.4GHz and only channels 1 to 11 (if you're not in the US).

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