Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Moe123
Level 7

wifi connection not connecting. Help

I have been trying all morning to connect to wifi. Wifi is on and the signal is strong. I have tried updating and got no where. I have the Roku express model 3930x on both TV's. I have rebooted wifi like 20 times. and still not connecting. Everything else is working fine. Not the Roku. Any suggestions.....

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: wifi connection not connecting. Help

Hey @Moe123

Thanks for letting us know about the issue you're experiencing.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please be advised that Roku Express (3930X) is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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