Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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pnova
Level 8

upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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I watch my cable off of Roku.  I selected Xfinity Streaming Beta, it comes back with a message that I have to be on my home wifi, or use a device.  I am on my HOME TV, connected to my HOME Xfinity Wifi.  It allows me to go through authorization, and then comes back with that error message.  It started after I upgraded my modem today.  Both Roku TV having issues with just this application.

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pnova
Level 8

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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YAY! I was able to fix it.  Before I just confirmed my wireless was connected.  This time I reapplied my wireless and Now Xfinity Beta is recognizing my connection!! Wooohoo!

View solution in original post

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renojim
Community Streaming Expert

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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You need to contact Xfinity.  It really has nothing to do with Roku.

Roku Community Streaming Expert

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pnova
Level 8

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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I am not sure what Comcast would be able to do. I can connect to Wi-Fi. And my Roku works. Just the Xfinity stream beta does not recognize that I am on Wi-Fi.

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pnova
Level 8

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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YAY! I was able to fix it.  Before I just confirmed my wireless was connected.  This time I reapplied my wireless and Now Xfinity Beta is recognizing my connection!! Wooohoo!

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LK131
Level 7

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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How did you reapply your wireless?  I'm having the same problem with my Roku Stick.

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mnhock18
Level 7

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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I have the same issue! I have 2 Roku streaming sticks in my house. 1 connects to the xfinity app no problem. The other says I am not connected to my in-home wifi. Even when I 'sign-out' and sign back in, the Xfinity Beta app gives me the same error

On a different note, my second Roku stick also gives me problems with the specific channel/app (ex: HGTV GO app). Whenever I try to open the app, it says i'm not connected. Then I'll sign-out of the app, then sign back in (through my cable provider, xfinity) and then it works for that viewing session. Once I try to watch again the next day, I have to log out, then sign back in for it to begin working again. This is INCREDIBLY FURSTRATING and makes me want to return the Roku stick, because I refuse to do this every day. 

In case it matters, I'm using a nighthawk modem with the Google Nest router. Shouldn't matter considering the Primary Roku Stick works just fine

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renojim
Community Streaming Expert

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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Are you using the TV's USB port for power such that when the TV is turned off the stick loses power?  Some TV's leave the USB port powered at all times and others shut down the USB port when they're turned off.  Try using the supplied power adapter.

Have you tried simply going through the network setup again instead of signing out and back in?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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EdCrabb
Level 7

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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How about an solution to all of us that cant use any of our Roku devices??????  Everyone I have been able to talk to says NONE of their Roku devices will let them connect to streaming services and watch anything at all!  Why is it that Roku seems to think we users have done something wrong when none of us CAN GET THIS **bleep** TO WORK????

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RokuDanny-R
Roku Employee
Roku Employee

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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@EdCrabb

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you unable to access any channels or just the Xfinity channel? Are you experiencing this issue since you changed your modem/router?

With more detailed information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Eschwass
Level 7

Re: upgraded modem, Roku works fine but won't connect to Xfinity Streaming Beta

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I cannot connect to the xfinity streaming beta app.  I AM CONNECTED TO MY HOME WIFI and I AM CONNECTED TO MY XFINITY ACCOUNT.  

I have moved and it worked fine at my old house but now with new house will NOT CONNECT.

It says error - "make sure you are connect to the home wifi"  I AM!

HELP!

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