Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Elaine3
Level 7

unable to enable network ping

I went to "Platform Secret Screen," then "System Operations" only to discover I have no option that says "disable network ping" So Im unable to enable the network ping.   I was trying to connect Roku to the internet. Ive restarted, rebooted, restarted the router ect...My play station connects to the internet. 

Thanks Elaine

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RokuDanny-R
Roku Employee
Roku Employee

Re: unable to enable network ping

@Elaine3 

Thanks for the post.

What Roku model device do you have? What frequency is your router broadcasting?

With more specific information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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