Wi-Fi & connectivity

[BrandE]

@macneilb 
Thank you so much for posting this. For the last 4 days I have continually checked for a new update and had given up checking and wouldn’t have bothered if you hadn’t informed us of the rollback. Even support told me to check for update but failed to mention there was a rollback so I wasn’t going to even check because I had already tried a dozen or so times. The rollback has my Roku working again.

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[Chefclk1980]

How did you get in touch with customer support??? I can't find a phone number or email to get in touch with anyone.  Thanks.

[miklyn34]

I am getting the same message.  VERY frustrating

[RokuKariza-D]

Hello @miklyn34

We're here to help.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[LindaTrusten]

I'm having the same issue since yesterday morning.  Roku shows my signal strength is EXCELLENT but I can't get access to anything.  Please get this issue resolved ASAP!  

[DayshaD]

I’m been having the same issue for almost a week now. My wireless strength is excellent but will not connect . I’ve done everything & no luck

[renojim]

@DayshaD, if you have Comcast/Xfinity or Cox as your ISP does "everything" include ensuring your wireless mode is set to b/g/n?  For Comcast/Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

[Joycebigred]

@RokuKariza-D 

How do I fix this? I have the same problem that others have as I can't get connected to the Internet even though everything else is working

[TonyMaiello]

I just did your “dance” on my remote and the roku  restarted and I was hopeful but still says it can’t connect to the signal that it shows as being excellent…..so frustrating

[TonyMaiello]

Can’t get to the update because the roku won’t connect to WiFi