Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Dogg73
Level 7

status connected signal excellent will not load content or update failed to load

status connected signal excellent will not load content or update failed to load

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8 REPLIES 8\
RokuKariza-D
Roku Employee
Roku Employee

Re: status connected signal excellent will not load content or update failed to load

Hey @Dogg73

Thanks for the post.

Does the issue only occur on a specific channel or on all channels installed on your Roku device? Have you tried restarting both your Roku and router? 

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Please keep us posted. We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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StreamerUser
Level 20

Re: status connected signal excellent will not load content or update failed to load

@Dogg73 

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Remove SD card (if installed) - try again

5) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

6) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

7) Completely unplug power from Roku for 10-15 minutes - try again

8) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #5: Do not remove the YouTube TV or Spectrum app - you will not get the app back until the end of the dispute.

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Dogg73
Level 7

Re: status connected signal excellent will not load content or update failed to load

yes it on all my channel first time every happpen

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Dogg73
Level 7

Re: status connected signal excellent will not load content or update failed to load

yes i try the restart sitting still will not load any channel software 10.0.0 build 4209-91 Model 3020x roku premiere it connect to network and with a mac address to connect the internet With spectrum community server

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Dogg73
Level 7

Re: status connected signal excellent will not load content or update failed to load

Thank you for your help I shut off and disconnected Roku over night and restart it today it is working fine and it  load up fine and working so far so good thank again for help

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Dogg73
Level 7

Re: status connected signal excellent will not load content or update failed to load

Thank you for your help I shut off and disconnected Roku over night and restart it today it is working fine and it  load up fine and working so far so good thank again for help thank

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StreamerUser
Level 20

Re: status connected signal excellent will not load content or update failed to load

@Dogg73 

Glad to hear powering off for a while resolved it - you can always use this list of workarounds/solutions in the future if a similar problem occurs.

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makaiguy
Community Streaming Expert

Re: status connected signal excellent will not load content or update failed to load

Roku and Spectrum just settled their 9-month-long carriage dispute.  I wonder if a resulting update is what fixed your problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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