Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have moved and had to switch from Xfinity to Verizon. However, the Roku thinks I still have Xfinity and tells me I do not have access to channels when I try to view shows. It does not give me an option to log out and log back in. I have removed and re-added the channel and have restarted the Roku and it is not working.
Re: roku won't disconnect from old internet provider
This did not work. It is connected to my new wifi network (Verizon) but still takes me to an Xfinity page when I try to access the Bravo channel then says “this network is not included in your current television subscription” and tells me to contact xfinity. HELP!!!!!!