Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

roku wifi says excellent wifi and has internet connection but apps wont work

my roku has "excellent wifi and internet connection" so the green checks pop up for both. however, once I go to my apps (netflix/hbo, etc) they wont load and says "error connecting to internet".

 

is this because of my network security settings? i have tried resetting my modem, resetting the network on the roku, and factory resetting on the tv but nothing has worked. so basically the only way i can use my roku is if I connect it from a signal from my personal hotspot on my phone, or if I plug in my laptop to the HDMI cord

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4 Replies
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Level 21

Re: roku wifi says excellent wifi and has internet connection but apps wont work

If the Roku is working fine on a hotspot, then yes there's an issue with your home network. What that might be I can't say, because there are so many variables. First off, what type of Internet connection do you have: cable, DSL, other? What is the make and model of your Internet router? Do you have any other routers within your network, such as a router used as a wireless access point? 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: roku wifi says excellent wifi and has internet connection but apps wont work

Hi, I have exactly the same problem with my Roku Premiere Model 3920R bought some time ago at Best Buy.  I use the cable from Spectrum with a router Arris TG862G.  Would appreciate any help.

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Level 7

Re: roku wifi says excellent wifi and has internet connection but apps wont work

I am trying to set up my roku, I had a netgear router but could not get internet. Got WiFi.

I bought a new  Linksys 3920. Now I cannot get wifi. cannot get past this to set up internet.

I want to drop my internet carrier if I can get this set up. Can you help?

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Roku Employee
Roku Employee

Re: roku wifi says excellent wifi and has internet connection but apps wont work

@gabrad55 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device.

Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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