Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ackellam
Level 7

roku streaming stick + wifi issue

I recently turned my roku device after leaving it off for a few months and tried connecting to wifi.  I tried multiple times and even moved it into the same room as my router.  Looking around I found that the last update was over 5 months ago and attempted a factory reset thinking that would help.  Now I cant get any further than selecting a network and cannot connect.  Can you help?  thanks!

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makaiguy
Community Streaming Expert

Re: roku streaming stick + wifi issue

Try this.

Restart your router, even if other devices are having no problems connecting.

Restart your Roku.

Reestablish your net connection.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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