Network - Wireless & Wired Connections

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mebridges
Level 7

roku powers down

I wanted to find out if anyone is having an issue with Roku Express going offline. It seems to power itself down after a few days of non-use. If I unplug the HDMI cable and plug it back in to the Roku player, it comes on and works as it should. It is this intermittent issue that is bugging me. Is there a sleep mode on the Express model?

Thanks!

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makaiguy
Community Streaming Expert

Re: roku powers down

If a reconnection of the HDMI cable bring things back to life, this sounds like an HDMI "handshake" problem.  If so, maybe just switching your tv to a different input and back might trigger a new HDMI connection.

Are you powering your Roku by plugging it into a USB port on the tv?  See if plugging it into your house power using the USB power converter (or any other suitable one you may have around with at least a 1 amp output) fixes the problem.  I'm guessing your tv's USB port shuts down when you turn your tv off.  If your tv starts up faster than the Roku does perhaps the tv checks the HDMI port before the Roku has booted up far enough to respond so the set doesn't know there's anything connected to the HDMI port.

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.
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