Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dragonfoureyes
Level 8

roku not connecting to pixel phone hotspot

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I have two Roku express boxes, model number 3930rw and two Google pixel 3a phones.  I have checked the software on the roku's and they are up to date.  Both Roku's connect to my phone's hotspot with no problem, but will not even show my wife's hotspot.  Every other internet connected device picks it up, but neither Roku will.  I have seen the other posts about phones not connected and tried doing network resets on the Roku and the phone, as well as unplugging the Roku and plugging it back in to no avail.  Please help.  We are about to go on the road and will need both hotspots to be available.

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makaiguy
Community Streaming Expert

Re: roku not connecting to pixel phone hotspot

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Also note Express 3930 supports ONLY the 2.4 GHz wifi band.  If the phone's hotspot is set to use the 5 GHz band instead, the Express won't ever see it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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atc98092
Community Streaming Expert

Re: roku not connecting to pixel phone hotspot

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That sounds like one of the hotspots is using a channel that Roku doesn't support. Look under your phone's hotspot settings and see if there's a way to manually assign the channel number used. Roku devices only work on channels 1 through 11 on 2.4 GHz. If the phone is trying to use, 12, 13 or 14, it won't be visible.

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: roku not connecting to pixel phone hotspot

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Also note Express 3930 supports ONLY the 2.4 GHz wifi band.  If the phone's hotspot is set to use the 5 GHz band instead, the Express won't ever see it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
atc98092
Community Streaming Expert

Re: roku not connecting to pixel phone hotspot

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I didn't think that phones offered a 5 GHz hotspot, but after a quick search I see that now some of the latest phones do. Depending on the model of phone the OP is using, that could very well be what's happening.

Dan

Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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dragonfoureyes
Level 8

Re: roku not connecting to pixel phone hotspot

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Thank you.  That was perfect.  I'm not sure how her phone got changed to 5 ghz, but that was the problem.

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makaiguy
Community Streaming Expert

Re: roku not connecting to pixel phone hotspot

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@atc98092 wrote:

I didn't think that phones offered a 5 GHz hotspot,


I had the inside track on that one since my Galaxy S9's hotspot can be set up for either the 2.4 or 5 GHz band.  Doesn't give me any choice of channel, though, or if it does I haven't found it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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