Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jcaudill0
Level 7

roku model #3920x not connecting to wifi, router good very low signal shows

model #3920x not connecting to wifi, router has excellent signal strength, was working fine, then showed either no signal or very low signal one bar. unplugged, reset no help

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5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: roku model #3920x not connecting to wifi, router good very low signal shows

Hi @jcaudill0,

Thanks for the post.

We would recommend checking out our Support page regarding your device showing Low Signal Strength here: What should I do if I see the "Low signal strength" message?

Thanks,

Mary

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makaiguy
Community Streaming Expert

Re: roku model #3920x not connecting to wifi, router good very low signal shows

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Laurassanchez
Level 7

Re: roku model #3920x not connecting to wifi, router good very low signal shows

Did this happen after the system update? Mine did too.

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TyPowell
Level 7

Re: roku model #3920x not connecting to wifi, router good very low signal shows

I have been on the phone with Comcast, upgraded my speed and purchased a new Max-Stream D-Band Mesh Router and my two 3920x Roku Streaming sticks will not connected even the one that is 5 ft away from the router in the next room it will not connect and this is beyond frustrating.  Guess I have to spend more money and replace them 🤬

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku model #3920x not connecting to wifi, router good very low signal shows

@TyPowell

Thanks for the post.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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