Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jcaudill0
Level 7

roku model #3920x not connecting to wifi, router good very low signal shows

model #3920x not connecting to wifi, router has excellent signal strength, was working fine, then showed either no signal or very low signal one bar. unplugged, reset no help

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: roku model #3920x not connecting to wifi, router good very low signal shows

Hi @jcaudill0,

Thanks for the post.

We would recommend checking out our Support page regarding your device showing Low Signal Strength here: What should I do if I see the "Low signal strength" message?

Thanks,

Mary

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makaiguy
Level 20

Re: roku model #3920x not connecting to wifi, router good very low signal shows

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection. 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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