Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mickmudd1966
Level 7
‎05-24-2020 07:36 AM

roku express can't find wireless networks & shows not connected

In the middle of a movie started getting the blue running circle every 20-30 seconds then Not Connected. Tried to reconnect. Not Connected. Restarted Roku. No networks found. Not connected. All other devices, laptop, phone, tablets are connected and running beautifully. There was no update to the router itself and no lapse or slowdown with the wireless on the other devices. 

Current version is 9.2 and it was running fine until the above occurred so it can't be a problem with 2.4 vs. 5. Please Help!!!

0 Kudos
Reply
2 REPLIES 2\
makaiguy
Community Streaming Expert
‎05-24-2020 08:35 AM

Re: roku express can't find wireless networks & shows not connected

I know this doesn't seem to make much sense when your other devices see the network and connect without problems, but this has worked for me several times in the past.

Restart the router. After the router comes back up, restart the Roku (Settings > System > System restart) to start with a clean slate and try to reconnect.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Reply
our75olds
Level 7
‎05-24-2020 09:13 AM

Re: roku express can't find wireless networks & shows not connected

Makes no sense, since 1 of my 4 Rokus connected wireless and other 3 did not. Unplug Roku. Switch off router for 30 seconds Plus. Router back on. Once up and going plug in Roku. Worked on al three. Thanks.

0 Kudos
Reply