Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

roku Express internet

I keep losing internet but my internet connection is fine or it keeps buffering
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Community Manager
Community Manager

Re: roku Express internet

Hi there, 

Thanks for the note. You'll want to start here to troubleshoot wireless connection issues or buffering on your device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

In particular, changing the wireless broadcast channel on your wireless router to decrease interference, by choosing another channel not in use by other networks around you, typically helps improve streaming performance. Your ISP or wireless router manufacturer can assist you further with this. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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