Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Wcl
Level 7
‎04-23-2020 08:21 AM

power issue

I havemy roku plugged into an outlet for power, but I occasionally get notices that my tv usb can’t power the roku. I’m baffled by this. If I unplug it, the plug it in it sometimes works! Is there a solution?

0 Kudos
Reply
1 Reply
atc98092
Level 21
‎04-23-2020 08:52 AM

Re: power issue

I can't quite tell from your description: is the outlet you are plugged into a USB port on the TV, or are you using the power adapter that came with your Roku and connected to a wall outlet? If you are plugged into the TV, then the message is accurate and you should be using the wall connection.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Reply