Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rb56
Level 7

new internet service

i'm now using mobiledata2go wireless internet. roku says i have an excellent signal strength but it won't connect. please help with this. i've already done the restarts and all.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: new internet service

Hi @rb56

Thanks for the post.

We would recommend setting up your connection again using the instructions below:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Set up connection.
  5. Select Wireless.
  6. Choose your wireless network from the list of available networks. If you do not see your network, select Scan again to see all networks. After you select your network, enter the password.

Once done, run a system restart by navigating to Settings > System > System restart > Restart.

Let us know how it goes!

All the best,
Kariza

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