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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ngb1962
Level 7
‎08-13-2020 02:07 PM

my roku express pulls up my wireless network but won't connect

my roku express pulls up my wireless network with full bars, but won't connect because it says I have the incorrect password and I know my password is correct. Any suggestions on what to do?

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Brodel
Level 7
‎08-13-2020 05:32 PM

Re: my roku express pulls up my wireless network but won't connect

Mine is doing the same thing. Error 040.14? Just bought it 2 days ago and have done reset after reset on both my router and my new roku device with zero luck. I have 3 other roku devices that work perfectly but for some reason, this new Express+ won’t connect to my network. There are many discussions on here of the same problem. These devices must just be faulty out of the box, that’s my conclusion after reading everyone else’s issues. WHAT’S THE DEAL ROKU?!

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makaiguy
Community Streaming Expert
‎08-14-2020 06:29 AM

Re: my roku express pulls up my wireless network but won't connect

Do you have any non-alphanumeric characters in your net password? Some people have reported this giving them a problem in getting their Rokus to connect. Sorry, I don't know if the problem relates to any particular Roku model.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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