Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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fabiandr
Level 8

mi roku no encuentra enrutadores,

, ya lo reinicie a fabrica y nada. alguna solucion? gracias!

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: mi roku no encuentra enrutadores,

Hello @fabiandr

Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that both devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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fabiandr
Level 8

Re: mi roku no encuentra enrutadores,

Hi there. The roku finds the network but only if it is close to the router. I always used it from the room and now I can't because I stop finding networks.thanx

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RokuDanny-R
Roku Employee
Roku Employee

Re: mi roku no encuentra enrutadores,

@fabiandr

Thanks for the follow up.

If your Roku device is able to detect your network based on the proximity of your wireless router, then it would appear to be an issue with your router. How old is your router? It's possible that the router may need to be replaced if it is outdated.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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fabiandr
Level 8

Re: mi roku no encuentra enrutadores,

 

HELO HELLO, THE ROKU STOP FINDING NETWORKS, BOTH MINE AND ALL MY NEIGHBORS FROM ONE DAY TO THE OTHER. I CAN'T USE IT. IT ONLY DETECTS THE NETWORK AND CONNECTS IF THE ROUTES ARE CLOSE. HOW CAN I COLLECT TO INSTALL AN OLDER SOFTAWARE VERSION? I NEED TO USE IT, FOR THAT I BUY IT. THANK YOU!ANK YOU!

 

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