@quickwhistle wrote:
... one of the Roku site fixes was 'add a sim card for more memory' ...
That may not have been an actual Roku site, because Roku devices don't use SIM cards. They use microSD cards. Those are not the same thing, and Roku would not have said to use a SIM card. Also, the microSD does not affect memory at all, simply onboard storage. That also leads me to think that was not an actual Roku site that gave that information. Unless it was an earlier version of this forum, where another user gave bad info, which can happen, but no one from Roku would have given bad info like that.
@quickwhistlewrote:
... so: No. I did not have a [microSD] card when things stopped working. I tried to re-start and re-load a few times with no success. Sites would work but I'd lose two of them when the TV was turned off.
I was hoping you had been using microSD cards, because that process is buggy at times and actually removing them is often suggested. But, as you haven't been using the cards, there's something else going on. And that's bad news.
What I'm trying to avoid is any conclusion that the Roku 2 model 4210, released in 2015, has reached end of life. That may be what's going on, but we want to avoid that conclusion until there are no other conclusions.
You say it happens when you turn the TV off. That indicates the Roku is in an idle state for a period of time, as the Roku 2 doesn't actually turn off. Assuming you stopped streaming before you turned the TV off, the Roku will go to screen saver after a period of time (how long depends on your device settings).
Some screen savers can cause issues.
Oh, this can be tested by not turning off the TV, but just letting the Roku go to screen saver, then seeing if the issue returns.
What screen saver are you using? Is it one of the default Roku ones? Or one with weather/news/other information?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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