Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jmontalvoteach
Level 7

issues with roku connecting to internet

I'm having issues with Roku only connected to my internet.  I have completed all the steps to fix this several times, but nothing is working. There is no chat or email or phone options on the Roku site to get anyone to help me fix it. 

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renojim
Community Streaming Expert

Re: issues with roku connecting to internet

Only some of the models have chat support and none have phone support for your issue. 

  • What's the model number of your Roku shown under Settings->System->About?
  • Who is your ISP?  If it's Comcast/Xfinity or Cox you will need to change your wireless mode from g/n to b/g/n for 2.4GHz.
  • What, if any, messages are you getting when you try to connect?
  • Where are you located?
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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