Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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General1
Level 7

internet speed at tv is low so a lot of loading

The internet speed at the computer is 61.1 and 5.1 at the tv it is 42.4 and 5.0 which should be enough speed to handle a quality connection.  The loading sign and poor quality of picture just started in the last two weeks. I have a model 3600x-rokustick and it doesn't have the function to show whether the connection is excellent , good or poor.  Not sure if it is due to the conflict between Utube TV and Roku, but it is on all providers beyond UTube TV 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: internet speed at tv is low so a lot of loading

Sounds like a problem may have developed in the connection of your Roku to your local network.  Try setting it up again to see if that restores performance.  Here's how:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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