Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

internet connection not holding

 I can connect my roku device to the Internet but after 5 seconds it disconnects. Any solutions for me?

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2 Replies
Level 20

Re: internet connection not holding

I've never had that particular problem but I do suffer an occasional loss of wifi connection to my home network.

This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: internet connection not holding

Hi @jreckten,

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.
We would also suggest checking out some wireless troubleshooting tips to see if it resolves your issue here: What should I do if I cannot connect to my home ... - Roku



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