Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
hi, Having trouble with the sound on my Roku 3. To troubleshoot I had an old Roku 2. I am connected by a wired connection. I unplugged the 3 and plugged the 2. It used to be connected to this network but now it can't find the network. I am plugged into a ethernet switch.
If the old Roku has been sitting around for a while it could be a dirty Ethernet connector. Do you see lights flashing on the back when you connect the Ethernet cable? Rebooting your router probably wouldn't hurt.
Roku Community Streaming Expert
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