Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
citykat999
Level 7

cannot make wireless connection

My Roku for my Samsung TV will not make a wireless connection. I tried restarting the router 3x (my phone and computer all connect). I restarted the Roku, did a factory reset and it will still not connect. I tried to make my phone a hotspot, and it would not connect to that as well. I checked my Roku TV upstairs, and that connects. 

0 Kudos
1 REPLY 1\
StreamerUser
Level 20

Re: cannot make wireless connection

You didnt mention your Roku model # and firmware version: Settings/System/About

If its an Express, its a 2.4Ghz only model - Try manually configuring (in your modem/router/gateway) the 2.4Ghz SSID for channel 1, 6, or 11, with 20Mhz bandwidth, and "B/G/N" mode (especially if XFinity is your ISP).

0 Kudos