Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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DAMONKM
Level 7

“You’re currently not connected to the internet. Check your connection and try again.”

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I can go on any other app besides the HDMI coincidentally connected to my PS4. Even if I switch the HDMI, disconnect from the internet and reconnect, restart the tv and the internet I still can’t get through. It says; “You’re not connected to the internet. Please reconnect and try again.” Even though the ROKU TV IS CONNECTED AND TESTED FINE? Do I need a new one or something? Why doesn't this work?

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renojim
Community Streaming Expert

Re: “You’re currently not connected to the internet. Check your connection and try again.”

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If you have Comcast/Xfinity or Cox as your ISP go into your router's settings and change the wireless mode from g/n to b/g/n.
                                                

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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1 REPLY 1\
renojim
Community Streaming Expert

Re: “You’re currently not connected to the internet. Check your connection and try again.”

Jump to solution

If you have Comcast/Xfinity or Cox as your ISP go into your router's settings and change the wireless mode from g/n to b/g/n.
                                                

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post