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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Donaldh
Level 7
‎01-04-2020 05:29 PM

Worked fine yesterday not working today using hotspot for internet connection

New device setup yesterday and worked fine. Today it will not connect. I'm using my phone for internet connection. 

 

 

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RokuDanny-R
Roku Employee
Roku Employee
‎01-06-2020 03:36 PM

Re: Worked fine yesterday not working today

@Donaldh 

Thanks for the inquiry.

While we don't typically recommend using mobile hotspot connections for streaming, I'd like to gather a few more details here to see what may be causing the issue. Please PM me with your Roku account email address, the serial number of your device from Settings>System>About, and the version of OS that your device currently has installed. Feel free to include any other details or steps you've attempted to try and resolve the issue. I'll follow up directly from there to see how else we can help.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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