Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Wont connect

Hello everyone! I have two Roku devices that suddenly lost connection, they will not connect again. I have reset the router and the devices, I have factory reset the roku, and absolutely nothing! Internet has great connection, I am entering everything correctly. Any ideas?

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3 Replies
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Level 18

Re: Wont connect

Do you, by any chance, use Spectrum as your internet provider?  We've seen quite a few similar complaints from Spectrum customers lately.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Wont connect

No we actually have Centurylink, and just had them switch it to fiber optic on Monday. Everything was connected just fine then randomly it lost connection. Our phones connect just fine our smart tv connects just fine its just the two Roku devices that seem to be having an issue.

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Level 10

Re: Wont connect

Do the Rokus you have support 5 GHz?

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