Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Sshipley32
Level 7

Wont connect

Hello everyone! I have two Roku devices that suddenly lost connection, they will not connect again. I have reset the router and the devices, I have factory reset the roku, and absolutely nothing! Internet has great connection, I am entering everything correctly. Any ideas?

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Wont connect

Do you, by any chance, use Spectrum as your internet provider?  We've seen quite a few similar complaints from Spectrum customers lately.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Sshipley32
Level 7

Re: Wont connect

No we actually have Centurylink, and just had them switch it to fiber optic on Monday. Everything was connected just fine then randomly it lost connection. Our phones connect just fine our smart tv connects just fine its just the two Roku devices that seem to be having an issue.

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HDMIGuy
Level 10

Re: Wont connect

Do the Rokus you have support 5 GHz?

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Charisma0604
Level 7

Re: Wont connect

Nothing will connect 

 

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