Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Wont connect to my 2.4 5g router even though the names are different

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The names are similar for the 2 networks supported by the router. One name says 5g at the end. Just wondering how different the 2 names have to be. Since the router is not mine (it came with the apartment and was set up by centurylink) I am not too keen on changing it. Can I get a roku that does 5 ghz? I only see one name when I try and connect my Roku but I usually connect to the 5g one with my phones and pc's.
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Level 19

Re: Wont connect to my 2.4 5g router even though the names are different

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@Amy7311  This likely means that the model of Roku device you own is not compatible with 5GHz wireless networks. These models include Roku Express, Roku SE, Roku HD, and Roku Premiere (model series 3920/3921) 

If you are looking for a Roku device that supports both 2.4 and 5GHz wireless networks, check our the Roku Streaming Stick+ or Roku Ultra for added functionality. You can see both here: https://www.roku.com/products/players

 

Thanks,

Tanner

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Level 11

Re: Wont connect to my 2.4 5g router even though the names are different

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Those names are fine. You can get dual band roku models, the Ultra is one. You can see and compare all models here.

https://www.roku.com/products/compare

There's no problem using the 2.4 ghz band, unless there are too many devices nearby that are cluttering it up.

"I might be moving to Montana soon..."
FZ
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Level 19

Re: Wont connect to my 2.4 5g router even though the names are different

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@Amy7311  This likely means that the model of Roku device you own is not compatible with 5GHz wireless networks. These models include Roku Express, Roku SE, Roku HD, and Roku Premiere (model series 3920/3921) 

If you are looking for a Roku device that supports both 2.4 and 5GHz wireless networks, check our the Roku Streaming Stick+ or Roku Ultra for added functionality. You can see both here: https://www.roku.com/products/players

 

Thanks,

Tanner

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