@Amy7311 This likely means that the model of Roku device you own is not compatible with 5GHz wireless networks. These models include Roku Express, Roku SE, Roku HD, and Roku Premiere (model series 3920/3921)
If you are looking for a Roku device that supports both 2.4 and 5GHz wireless networks, check our the Roku Streaming Stick+ or Roku Ultra for added functionality. You can see both here: https://www.roku.com/products/players
Thanks,
Tanner
Those names are fine. You can get dual band roku models, the Ultra is one. You can see and compare all models here.
https://www.roku.com/products/compare
There's no problem using the 2.4 ghz band, unless there are too many devices nearby that are cluttering it up.
@Amy7311 This likely means that the model of Roku device you own is not compatible with 5GHz wireless networks. These models include Roku Express, Roku SE, Roku HD, and Roku Premiere (model series 3920/3921)
If you are looking for a Roku device that supports both 2.4 and 5GHz wireless networks, check our the Roku Streaming Stick+ or Roku Ultra for added functionality. You can see both here: https://www.roku.com/products/players
Thanks,
Tanner