Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Elliecart56
Level 7

Won’t let me connect to dorm wifi, and activation link after resetting won’t work

For 2 weeks I have been able to connect my TV to the dorms wifi. All of a sudden today it wouldn’t let me connect to the dorms wifi and it kept connecting to a different one that would not work. I factory reset it, and now the activation link sent to my email won’t activate the tv. I’m not sure if it’s because I’m not connected to the wifi but it won’t let me exist the activation part on the tv screen to try and connect one now. 

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DBDukes
Community Streaming Expert

Re: Won’t let me connect to dorm wifi, and activation link after resetting won’t work

@Elliecart56 

I think I'm correct in saying that you need to have the Roku device already set up before attempting to use the Hotel/Dorm Connect feature. So, don't factory reset if you don't have access to a standard network.

But, not that we're there, you'll need to take it to a standard network to set it up. Your phone's hotspot will accomplish this, if you so choose.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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