Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Won’t connect

I have 2 Roku devices that were just connected 2 days ago and worked fine I had to reset my modem and I can connect laptops and phones just not roku express device. What can fix this? Error code 014.20 

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Won’t connect


Thanks for the inquiry.

Please be aware that error code usually indicates that the signal strength may not be adequate and that your device may be too far from the router. We would suggest also trying to restart your router and Roku device.

Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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