Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bradwesley
Level 7

Won’t connect to wireless

Roku won’t connect to internet after resetting router and factory reset

One device not working other devices connect just fine. Wireless strength is excellent. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect. 

Version 91A.00E04209A

S/N YH0007E848594

Device ID K428978488594

0 Kudos
8 REPLIES 8\
renojim
Community Streaming Expert

Re: Won’t connect to wireless

You left out the most important part - the Roku model number (not name).  I'm guessing it's a 3920 and you can join the crowd of people with dead ones.  Is it less than a year old?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Bradwesley
Level 7

Re: Won’t connect to wireless

It’s about 2 years old maybe more. Not sure if it’s the 3920, but the google image search looks like that is correct or similar 

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Won’t connect to wireless

Hi @Bradwesley

Thanks for the post. 

Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please fill out the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings System About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
MSUser
Level 8

Re: Won’t connect to wireless

Same exact issue:

3920X-Rokue Premiere

Yh002A104509

K42962104509

10.0.0 build 4209-91

Xfinity

 

 

0 Kudos
MSUser
Level 8

Re: Won’t connect to wireless

What do you know about the 3920? others are having this same problem?

0 Kudos
makaiguy
Community Streaming Expert

Re: Won’t connect to wireless

@MSUser-

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security.  If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
lizzieloo
Level 7

Re: Won’t connect to wireless

This worked for me, thank you!!!!

0 Kudos
MSUser
Level 8

Re: Won’t connect to wireless

Thanks for leading me in the right direction! B was not enable on the router..enabled it and now working!

This link describes the how to:

Connection Issues with Roku Device - Roku Community

0 Kudos