One device not working other devices connect just fine. Wireless strength is excellent. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect.
Device ID K428978488594
You left out the most important part - the Roku model number (not name). I'm guessing it's a 3920 and you can join the crowd of people with dead ones. Is it less than a year old?
Thanks for the post.
Do you get the error code 014.30 on your TV screen when you're experiencing the issue? If yes, please fill out the following information:
-Roku device model
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.